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Trade7 August 20266 min read

Insurance surveyors: independent roof evidence that speeds up claims

Claims stall when evidence is missing, ambiguous, or tied to a contractor who wants the repair work. Here is what independent photographic evidence looks like.

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Insurance claims and disputes often move slowly because nobody has a clear, independent record of what the roof looked like at the time of the event. A contractor's report may be thorough but is not seen as independent. A homeowner's phone photo is usually partial and undated. A drone survey with a visible survey date, property address and graded defects fills that gap cleanly.

What makes evidence credible

  • A dated survey report tied to the property address, not a folder of loose images.
  • Photographs of every elevation, not just the ones that look damaged.
  • Each defect circled, described, categorised and graded by severity.
  • Clear separation between sudden storm damage and pre-existing wear.
  • An independent provider with no repair or installation work to win.

How AyeInspect works for surveyors

Upload aerial photographs from any drone operator, or commission the flight through us across G, ML and EH postcodes. The AI marks up visible defects with a confidence score and a severity grade. You review each finding, approve or reject it, and add your own notes or circles where needed. The final report is branded with your organisation's details and can be published directly to a web link or exported as a PDF.

Common use cases

  • Storm damage claims where the insurer needs to distinguish wind impact from gradual deterioration.
  • Hail damage claims where bruising and granule loss are scattered across a large roof area.
  • Pre-policy or mid-term surveys where the underwriter wants a condition record on file.
  • Subsidence or neighbour disputes where an independent aerial view is useful supporting evidence.
  • Claims validation after a contractor's quote appears unusually high or low.
We do not carry out repairs, installations or reinstatement work. That independence is what makes the output useful as evidence rather than as a quote in disguise.

Cost and turnaround

One credit publishes one report, with credits starting at £10 and dropping to £7.40 on the 50-credit pack. The site work is typically under thirty minutes and the review can be done the same day. Multiple team members can work under one organisation account with a shared credit balance and job history.

Setting up an organisation account

Create a trade account, add your logo and brand colour, and invite colleagues. The report your policyholder or instructing insurer sees carries your organisation's identity throughout. If you would like to see the output before committing, the sample report on this site uses the same layout and grading system.

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AyeInspect · Airdrie, Scotland, United Kingdom
AyeInspect is a mobile service-area business founded and based in Airdrie. Our pilots travel to you — there is no walk-in office.

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