Refund Policy

30-day money-back guarantee

AyeInspect offers a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This covers roof inspections (£99 residential / £149 commercial) (including bookings where the flight has not yet taken place), add-ons such as the Insurance Evidence Pack and Quote Comparison Companion where they have not yet been delivered, and unused survey credits.

Credits

Credits that have not been spent on a published report are refundable within the 30-day window. Where some credits from a pack have been used, we refund the unused balance at the per-credit rate you paid. Free or promotional credits (for example trial credits) have no cash value and are not refundable.

RoofCare Annual

You can cancel your RoofCare Annual subscription at any time to stop future renewals. If you cancel within 30 days of the initial payment and before your first annual re-inspection has taken place, we will refund the subscription in full. After an inspection has been carried out, the current year's subscription is non-refundable.

Group bookings

Street group bookings are refundable per property within the 30-day window where that property's inspection has not yet taken place. If a partial cancellation means the group no longer qualifies for a discount tier, we may recalculate the remaining bookings at the standard rate.

How to request a refund

Email us at support@ayeinspect.com with your order details and the reason for the refund. We aim to respond within two working days and process approved refunds back through Stripe, our payment processor.

Refunds are returned to the original payment method used at checkout (debit/credit card, PayPal, Pay By Bank App, Google Pay or Klarna). Your bank or payment provider may take a few working days to show the funds.