Most roof insurance claims are not rejected because the damage isn't real. They are rejected because the evidence arrives late, undated, or without a link between the weather and the defect. The new Insurance Claim Assistant, built into every AyeInspect report with an Insurance Evidence Pack, closes that gap.
It matches your roof to the storm
When you open the assistant we look up named storms recorded for your postcode area around your survey date. If a named storm passed over your street in the weeks before the flight, it is listed with its date so you can quote it directly in your claim — insurers treat a named weather event as a far stronger cause than 'we noticed a leak'.
A checklist you can actually work through
- Report your claim within your policy's notification window — usually 30 days.
- Keep the dated, annotated survey photographs as your primary evidence.
- Photograph any internal damage — ceiling stains, damp patches, lifted flooring.
- Make safe, but do not carry out permanent repairs before the insurer responds.
- Keep receipts for temporary works; most policies reimburse them.
- Send the independent survey rather than a roofer's estimate as your evidence.
Suggested claim wording, from your own findings
The assistant drafts a paragraph for your claim form using the actual defects in your report — location, description and severity — in the neutral language loss adjusters are used to reading. You can edit it, but it saves you translating 'slipped slate, north pitch, moderate' into claim-speak yourself.