We have upgraded the way support and sales emails are handled. If you contact us at support@ayeinspect.com or sales@ayeinspect.com, your message now goes straight into our ticket system. Replies from the same email thread are automatically attached to the same ticket, so you do not have to repeat yourself and nothing gets treated as a new enquiry by mistake.
What changed for you
- You can email us directly — no need to sign in or use a web form.
- Replies to the same thread stay on the same ticket, keeping the full conversation in one place.
- Sales questions and support questions are routed to the right team automatically.
- Your emails stay in our Microsoft 365 mailbox; nothing is forwarded through an outside service.
- We get faster alerts when a new message arrives, so response times should improve.
The easiest way to get help
For existing bookings or technical issues, email support@ayeinspect.com. For trade accounts, pricing, partnerships or anything pre-sales, email sales@ayeinspect.com. The best subject line is short and specific: include your booking reference, postcode, or the property address if you have one. The more context you give, the faster we can answer without asking follow-up questions.
What happens when you reply
If your reply is part of a conversation we already have open, it lands on that existing ticket. If the ticket was closed, it reopens automatically so we can pick it up. If it is a brand-new subject, it creates a new ticket and we are notified immediately. In every case, the message is marked as read in our mailbox only once it has been safely logged, so nothing is lost to a sync error.
Same coverage, same pricing
This is a support workflow change, not a product change. Coverage is still Glasgow, Lanarkshire, Edinburgh, Falkirk, Stirling and Paisley. Residential drone roof inspections are still £99, commercial are still £149, and trade credits are still £10 each with the same volume discounts. The only difference is that getting help should now feel quicker and less fragmented.